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Last update date: 09/26/2023

 

By accessing and using this website (hereinafter "the Site") and making purchases at the Egou electric skateboards online store (hereinafter "Egou"), you accept and agree to comply with these Terms and Conditions of Use. If you do not agree to these terms, we recommend that you do not use the Site.

Site and Product Information

Accuracy of Information: Egou strives to provide accurate and up-to-date information about its products and services on the Site. However, we do not guarantee that all information is complete, accurate or up-to-date at all times.

Product Availability: The availability of products on the Site is subject to change without prior notice. Egou does not guarantee the availability of any particular product.

Purchasing process

Order and Payment: By placing an order on the Site, you agree to pay the listed price for the product, as well as applicable taxes and shipping charges. Orders are subject to acceptance by Egou and may be rejected for various reasons, including lack of availability.

Cancellation of Orders: Egou reserves the right to cancel any order at any time for any reason. In case of cancellation, the amount paid will be refunded.

Returns and Refunds Policy

Returns: Products purchased on the Site may be subject to a return policy. Please see our Returns Policy on the Site for detailed information on how to proceed.

Refunds: Refunds will be processed in accordance with our Returns Policy. Egou reserves the right to retain a percentage of the refunded amount to cover administrative expenses.

Intellectual property

Copyright and Trademarks: All content on the Site, including text, images, logos and design, is protected by copyright and trademarks and is the exclusive property of Egou or its licensors. Any unauthorized reproduction of this content is strictly prohibited.

Privacy and Data Protection

Privacy Policy: The collection and use of personal data is subject to our Privacy Policy. By using the Site, you accept Egou's privacy practices.

Limitation of Liability

Use of the Site: You use the Site at your own risk. Egou will not be liable for any direct, indirect, incidental or consequential damages arising from the use of or inability to use the Site.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the country or region where Egou is located. Any dispute relating to these terms will be resolved in the competent courts of that jurisdiction.

Modifications to the Terms and Conditions

to. Egou reserves the right to modify these Terms and Conditions at any time without prior notice. We recommend that you periodically review this page to be aware of any changes.

By using the Site, you agree to comply with these Terms and Conditions. If you have any questions or concerns, please do not hesitate to contact us through the contact information provided on the Site.
 

TERMS AND CONDITIONS

EGOU PRIVACY POLICY

Welcome to the Egou Privacy Policy. At Egou electric skateboards, we value and respect your privacy and are committed to protecting your personal data. This privacy policy describes how we collect, use and protect your personal information when you visit our website and use our services, including our online store and customer relationship management (CRM) system. By using our services, you accept the practices described in this privacy policy.

1. Information We Collect

to. Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, telephone number, postal address, payment information and other relevant information when you interact with our website, make a purchase or contact us. we.

b. Transaction Information: If you make a purchase through our website, we will collect information related to the transaction, such as the products purchased, the date and time of purchase, the payment method, and shipping information.

c. CRM Information: If you use our CRM system, we may collect information about your interactions and communications with us, including emails, phone calls, and notes related to your relationship with Egou Skateboards.

d. Browsing Information: We may collect information about your browsing behavior on our website, such as the pages you visit, the products you view and other browsing data.

2. Use of Information

We use the personal information we collect for the following purposes:

to. Order Processing: We use your information to process and ship your orders and to provide you with necessary customer service.

b. CRM Management: We use CRM information to maintain and improve our relationship with you, respond to your queries and provide you with personalized service.

c. Marketing and Communications: We may use your information to send marketing communications and promotions related to our products and services. You may opt out of receiving these communications at any time.

d. Website Improvement: We use navigation information to improve our website, better understand our visitors, and optimize user experience.

3. Share Information

We do not share your personal information with third parties unless it is necessary to fulfill the purposes described in this privacy policy, or unless we obtain your express consent.

4. Information Security

We take reasonable steps to protect your personal data and keep it secure. We use technical and organizational security measures to protect your information against unauthorized access, loss or disclosure.

5. Your Privacy Rights

You have certain rights in relation to your personal data, including the right to access, rectify, delete or limit its processing. To exercise these rights or to ask any questions about our privacy policy, please contact us using the information provided at the end of this policy.

6. Changes to this Privacy Policy

We reserve the right to update and modify this privacy policy at any time to reflect changes in our information practices. The date of the last update is indicated at the beginning of this policy. We recommend that you periodically review this policy to be informed of any changes.

7. Contact

If you have any questions or concerns about this privacy policy or how we handle your personal data, please do not hesitate to contact us (See updated contact details on the site).

EGOU RETURN POLICY 

Last update date: 09/26/2023

1. Returns and Exchanges

At Egou Electric Skateboards, we are committed to our customer satisfaction and want you to be completely satisfied with your purchase. If you are not happy with your product or need to make a change, we are here to help.

2. Conditions for Returns

to. Return Period: You have a period of 15 days from the delivery date to request a return or exchange.

b. Product Condition: Products must be in their original, unused condition and in their original packaging. Products that show signs of use or damage will not be eligible for return or exchange.

c. Ineligible Products: Some products, such as replacement parts and customized products, may not be eligible for return or exchange. Please check eligibility before purchasing.

3. Return Process

To start the return process, follow these steps:

to. Initial Contact: Contact our customer service team through ventas@egoumovilidadsostenible.com / (316) 023-7203 to notify your intention to return or exchange a product. Provide the following information: order number, product name, and reason for return.

b. Return Authorization: Once you have contacted us, we will provide you with a return authorization and the necessary instructions.

c. Product Shipping: Securely package the product along with the return authorization and ship it to the address we provide. Make sure you use a tracked shipping method.

4. Refunds and Exchanges

to. Refund: Once we receive the returned product and have inspected it, we will process your refund within 7 business days. The refund will be made through the same payment method you used for the original purchase.

b. Exchange: If you wish to make a product exchange, we will send you the new product once we have received and processed the return. If there is a difference in price, we will inform you how to make the additional payment or refund the difference, as applicable.

5. Shipping Costs

Shipping costs for returns and exchanges are the responsibility of the customer, unless the return is the result of our error or a defective product.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will provide you with instructions on how to proceed and resolve the issue as soon as possible.

7. Contact

If you have any questions or need to initiate a return or exchange process, do not hesitate to contact us at the information provided on our website.

Terms, Conditions & Policies

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